FAQ

1. How long does shipping take?

Shipping times may vary depending on your location. Typically, it takes between 5-10 business days for your order to arrive. However, please note that international orders may take longer due to customs clearance.

2. What is your return policy?

We have a 30-day return policy. If you are not satisfied with your purchase, you can return the item within 30 days of receiving it. Please make sure the item is in its original condition, unworn, and with all tags attached. To initiate a return, please contact our customer support team at Info@biqool.com.

3. How do I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the progress of your shipment on our website or the courier's website.

4. Do you offer international shipping?

Yes, we offer international shipping to most countries. However, please note that additional customs fees or import duties may apply depending on your country's regulations. These fees are the responsibility of the customer.

5. What payment methods do you accept?

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover. We also offer the option to pay with PayPal for added convenience.

6. Can I cancel or modify my order?

If you need to cancel or modify your order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be canceled or modified.

7. Are your products true to size?

Our products are designed to fit true to size. However, we recommend referring to our size chart for accurate measurements and guidance on choosing the right size. If you have any specific questions about sizing, please feel free to reach out to our customer support team.

8. Do you offer wholesale or bulk discounts?

Yes, we offer wholesale and bulk discounts for larger orders. If you are interested in purchasing our products in bulk, please contact our customer support team at Info@biqool.com for more information.

9. How can I contact customer support?

You can contact our customer support team by emailing us at Info@biqool.com. We strive to respond to all inquiries within 24 hours.

10. Do you have a physical store?

No, we are an online-only store. This allows us to offer competitive prices and a wide selection of products. However, we provide detailed product descriptions and images to help you make an informed purchase decision.